About Virgin Plus Internet
Virgin Plus, formerly Virgin Mobile Canada, is a well-known telecommunications provider offering internet and mobile services across parts of Canada. Operating under the Bell Canada umbrella, Virgin Plus delivers both wireless home internet and Bell Fibe-powered broadband in select regions. Virgin Plus Internet plans are especially appealing to customers looking for flexibility, affordability, and perks tied to Virgin Plus mobile memberships.
The company has carved a niche in the market by blending reliable infrastructure from Bell with a youthful, flexible brand identity that prioritizes freedom from long-term contracts, budget-friendly options, and loyalty rewards. For customers who want the benefits of a national network but prefer a more casual and modern experience, Virgin Plus Internet is a popular alternative.
Virgin Plus Internet Coverage Area
Virgin Plus Internet availability depends on the service type, either wireless home internet or Bell Fibe network access. The provider is available in several provinces, including Ontario and Quebec, with services expanding into other regions through the wireless home internet platform. Unlike Bell, which serves nearly all provinces, Virgin Plus focuses on urban and suburban regions.
Major service areas include:
- Ontario: Toronto, Ottawa, Mississauga, Hamilton, London, Kitchener, Windsor
- Quebec: Montreal, Laval, Quebec City, Gatineau, Longueuil, Sherbrooke
- Wireless Internet: Available in select rural areas across Ontario and Quebec
Virgin Plus utilizes Bell’s high-performance network to deliver Fibe and DSL services where infrastructure is already in place. Customers in eligible areas can check availability using Virgin Plus’s online address lookup tool.
Types of Internet Services Offered
Virgin Plus offers two primary internet service types depending on location:
Bell Fibe (Wired) Internet
This option uses the same infrastructure as Bell Fibe, meaning it delivers ultra-fast speeds via fiber-to-the-home (FTTH) or fiber-to-the-node (FTTN) technology. Speeds typically range from 10 Mbps up to 300 Mbps or higher, depending on the plan and area. This service includes unlimited data options and is ideal for streamers, remote workers, gamers, and families with multiple devices.
Wireless Home Internet
Designed for rural or underserved areas, this service uses Bell’s 4G LTE mobile network to deliver home internet through a wireless modem. Speeds can reach up to 25 Mbps, though real-world performance varies depending on network congestion and signal strength. It’s a solid choice for users in areas where wired connections are unavailable or unreliable.
Installation and Setup
Installation for Virgin Plus Internet depends on the type of connection offered in your area.
For Fibe Internet:
A professional technician will visit your home to install fiber or DSL wiring and set up the modem/router. Installation typically takes 2 to 3 hours, and customers are guided through setting up Wi-Fi devices. Scheduling is flexible, and the service is usually activated within a few days of placing the order.
For Wireless Internet:
Virgin Plus provides a self-installation kit with a plug-and-play modem/router unit. Customers can set it up by simply plugging it into a power outlet and positioning it near a window for optimal LTE signal. Setup can be completed in under 30 minutes, and no technician visit is required.
Modem and Router Equipment
Virgin Plus provides modems or gateway devices depending on your internet type. These are usually included with the plan as a rental, and technical support is provided for all branded equipment.
- Fibe Internet: Bell Home Hub (modem/router combo)
- Wireless Internet: LTE modem with built-in Wi-Fi
Customers can connect their own router to improve coverage or use Wi-Fi extenders if needed. Virgin Plus does not currently offer mesh Wi-Fi systems, but compatibility with third-party devices is allowed.
Internet Speeds and Data Usage
Virgin Plus Internet speeds depend heavily on service type and network conditions.
- Fibe Speeds: Typically range from 10 Mbps to 300 Mbps or higher
- Wireless Internet: Usually up to 25 Mbps download, 1–5 Mbps upload
All plans now include unlimited data, though some wireless internet plans may apply a Fair Usage Policy that slows speeds after reaching a certain threshold. Wired Fibe plans are stable and highly suitable for heavy internet users, including households with video streaming, Zoom meetings, and online gaming.
Pricing, Contracts, and Flexibility
Virgin Plus markets itself as a no-commitment brand, meaning most internet plans come without long-term contracts. Customers can cancel at any time without facing hefty penalties, making it ideal for students, renters, or short-term residents. Activation fees may apply depending on the region and plan, but promotional offers often waive these costs.
In terms of price, Virgin Plus sits below Bell in most markets. Promotions are frequently bundled with mobile plans, where customers receive discounts for combining services. These bundles may also include bonus data or exclusive membership rewards.
Customer Support and Experience
Virgin Plus offers customer support online, by phone, and via chat. The brand is known for its upbeat tone, responsive service, and transparent policies. Unlike larger ISPs, Virgin Plus maintains a simple, modern user interface on its website and account portal, making billing and plan changes easy.
Support hours are generally generous, and mobile app access allows users to manage devices, troubleshoot issues, and monitor usage. Reviews suggest a better-than-average customer experience compared to many competitors, particularly in terms of ease of activation and plan flexibility.
Virgin Plus Internet Reviews
Reviews for Virgin Plus Internet are largely positive, particularly among customers using wireless home internet in rural areas. Customers appreciate the freedom from contracts, reliable speeds, and seamless integration with Virgin Plus mobile services. While some rural users experience variable speeds during peak hours, most agree that it is a dependable alternative to satellite or dial-up options.
Read Virgin Plus Internet Reviews
Virgin Plus vs Other ISPs
Virgin Plus competes directly with other no-contract ISPs like Fido, Freedom Home Internet, and Teksavvy. Compared to Bell, its parent company, Virgin Plus offers a more flexible experience with fewer obligations and lower monthly pricing. However, Bell may offer more speed tiers and advanced equipment in some areas.
Against providers like Fido Internet, Virgin Plus has an edge in service availability and customer perks. Its mobile-internet bundles provide better overall value than many standalone ISPs. Virgin Plus is ideal for budget-conscious users looking for nationwide infrastructure paired with a modern brand.
Conclusion: Is Virgin Plus Internet Right for You?
Virgin Plus is a compelling internet option for Canadians who want reliable connectivity without the burden of contracts or hidden fees. Whether you are in a city with Fibe access or a rural town eligible for wireless internet, Virgin Plus delivers simplicity, unlimited data, and trustworthy performance. Backed by Bell’s infrastructure but packaged with Virgin’s customer-friendly flair, it strikes the right balance between big-brand reliability and flexible service.
