About Uniserve Communications
Uniserve Communications is a British Columbia-based internet service provider with over three decades of experience in the Canadian telecommunications market. Headquartered in Vancouver, Uniserve offers internet, home phone, and IT solutions for both residential and business customers across several provinces, with a core focus on BC and Alberta. Known for its customer-centric approach, Uniserve provides high-speed DSL and cable internet services, with flexible plans, no data caps, and a commitment to transparent pricing.
Founded in 1988, Uniserve has earned a loyal customer base by offering dependable service without aggressive upselling or long-term contracts. Their services appeal especially to users seeking simplicity, affordability, and reliable support from a Canadian-owned provider. Over the years, Uniserve has continued to adapt by upgrading its infrastructure partnerships and expanding coverage while maintaining a strong presence in Western Canada’s competitive ISP landscape.
Uniserve Internet Coverage Area
Uniserve provides internet services to residential and business customers in British Columbia, Alberta, and select parts of Ontario and Quebec. Its strongest coverage exists in Western Canada, particularly in the Lower Mainland, Vancouver Island, and major cities in Alberta. By leveraging third-party wholesale infrastructure, Uniserve delivers service through DSL and cable networks across urban and suburban areas.
Key areas served include:
- British Columbia – Vancouver, Surrey, Burnaby, Victoria, Kelowna, Nanaimo, Kamloops
- Alberta – Calgary, Edmonton, Red Deer, Lethbridge
- Ontario and Quebec – select cities with DSL and cable availability
Service availability depends on local infrastructure, which varies by postal code. Customers can verify coverage on Uniserve’s website during the signup process.
Technology and Internet Types
Uniserve offers internet connectivity through two primary technologies: DSL and cable. These provide reliable broadband access for a wide range of users, from individuals with basic browsing needs to families and remote workers requiring fast, stable connections.
DSL Internet
DSL internet from Uniserve uses existing telephone lines to deliver speeds ranging from 6 Mbps to 50 Mbps. It is a cost-effective option for light to moderate internet users, including seniors, students, and individuals working from home. DSL is widely available and typically offers dependable performance for general web use, streaming, and email.
Cable Internet
Uniserve’s cable internet services provide higher download speeds compared to DSL. Depending on location, speeds can range from 30 Mbps up to 150 Mbps. Cable internet is ideal for households with multiple connected devices, HD streaming, video conferencing, and gaming. Cable services are currently available in major urban centers where coaxial infrastructure exists.
Installation and Setup Process
Uniserve offers both self-install and technician-assisted installations depending on the type of service, infrastructure, and customer location. Installation is generally scheduled within 5 to 7 business days of order confirmation.
Self-Installation
In areas where service is already provisioned, Uniserve ships a pre-configured modem/router with easy-to-follow setup instructions. Most cable and DSL connections are eligible for self-installation, saving customers time and installation fees.
Professional Installation
If the home requires a new line activation or signal testing, Uniserve will coordinate a technician visit through its infrastructure partners. A typical technician visit includes line testing, modem setup, and network verification.
Modem and Router Rentals
Uniserve offers modem and gateway rentals for a small monthly fee, typically between $5 and $10 depending on the device type. These modems are compatible with both DSL and cable services, depending on the technology available at the customer’s address. Customers may also choose to use their own equipment, provided it meets Uniserve’s technical requirements.
Using Uniserve-provided hardware ensures compatibility, remote diagnostics, and easier technical support. For larger homes, customers can inquire about mesh Wi-Fi systems or range extenders to improve wireless coverage.
Internet Speeds and Network Performance
Uniserve internet plans are designed to accommodate various user needs, from casual web browsing to streaming and remote work. DSL plans generally offer speeds up to 50 Mbps, while cable plans reach up to 150 Mbps in supported areas. While Uniserve does not offer gigabit or fiber internet at this time, their speeds are sufficient for most common use cases.
Most Uniserve plans come with unlimited data, ensuring peace of mind for households with heavy internet usage. Latency and performance are generally consistent, especially for cable users. DSL speeds may vary based on line quality and proximity to the central office, but Uniserve maintains a reputation for dependable network uptime and service reliability.
Customer Service and Technical Support
Uniserve provides customer support via phone, email, and an online ticketing system. Their support team is based in Canada and is available during extended business hours to help with billing inquiries, technical troubleshooting, and installation assistance. Many customers appreciate the responsive service and the ability to speak with a knowledgeable representative without navigating through lengthy phone menus.
Uniserve also provides a customer account portal where users can manage billing, update payment details, monitor service status, and submit support requests. The company focuses on maintaining a personalized and hassle-free experience, particularly for users frustrated with the support challenges of larger ISPs.
Uniserve Internet Reviews
Uniserve Internet reviews are generally favorable, with customers praising its simple pricing, lack of data caps, and responsive support. The company is particularly appreciated by residents in British Columbia and Alberta who value Canadian-based support and fair service terms.
Common positive feedback includes short wait times, friendly staff, and transparency in billing. Some users note that DSL performance can vary in older buildings or rural zones, which is typical of the technology. However, overall satisfaction tends to be higher than average for an independent provider.
Read Uniserve Internet Reviews
Uniserve vs Other ISPs
Compared to major telecom companies like Telus, Shaw, or Rogers, Uniserve offers a more personal and customer-friendly experience. While it may not match the highest fiber speeds offered by large ISPs, Uniserve excels in affordability, transparency, and local service quality. For many users, especially in Western Canada, Uniserve provides a more accessible alternative to bundled, contract-heavy plans from national carriers.
When compared to other independent ISPs like TekSavvy, Start.ca, or Distributel, Uniserve is competitive in both pricing and customer service. Its simplicity in plan structure and emphasis on no hidden fees make it appealing to cost-conscious consumers and seniors.
Conclusion: Is Uniserve a Good Choice?
Uniserve is a strong choice for individuals and families in British Columbia, Alberta, and select parts of Ontario and Quebec seeking reliable, unlimited internet service without the complications of long-term contracts or aggressive upselling. With DSL and cable plans designed to meet everyday needs, Canadian-based customer support, and a clear commitment to value, Uniserve continues to be a trusted option in Canada’s ISP landscape.