About The Internet Centre
The Internet Centre is one of Alberta’s oldest independent internet service providers, proudly serving residential and business customers since 1994. Headquartered in Edmonton, the company offers a diverse range of broadband services including DSL, cable, fixed wireless, and business-class fiber internet. Its strong local roots, commitment to customer support, and emphasis on technical reliability have helped it maintain a loyal customer base across Edmonton and other parts of Alberta.
The Internet Centre stands out for its focus on customized solutions, whether for home users needing dependable broadband or businesses requiring advanced connectivity. With flexible plans, no contracts, and professional-grade service delivery, the company positions itself as a reliable alternative to national ISPs for customers across Alberta.
The Internet Centre Coverage Area
The Internet Centre primarily serves customers throughout Alberta, with a strong concentration in and around Edmonton. Its hybrid network model allows the provider to deliver DSL, cable, and fixed wireless solutions depending on local infrastructure and geography. In addition to urban and suburban coverage, The Internet Centre reaches rural communities and commercial operations in remote locations.
Service is available in areas including:
- Edmonton and Greater Edmonton Area
- St. Albert, Sherwood Park, Spruce Grove, Leduc
- Red Deer, Wetaskiwin, Fort Saskatchewan
- Rural areas across Central and Northern Alberta via wireless
Businesses with specific networking or bandwidth requirements can also access custom fiber builds and enterprise-grade connectivity within Edmonton and select Alberta markets.
Technology and Network Infrastructure
The Internet Centre delivers connectivity using multiple technologies. This diversified approach ensures wide availability and tailored performance for different environments, from apartments in the city to rural farms and industrial sites.
DSL Internet
DSL is offered throughout most of the Edmonton area and many smaller communities across Alberta. Speeds range from 6 Mbps to 50 Mbps depending on the customer’s proximity to the telephone exchange and the quality of the lines. DSL is ideal for basic use such as web browsing, email, and streaming.
Cable Internet
In select neighborhoods, The Internet Centre offers high-speed cable internet using existing coaxial infrastructure. Cable plans offer download speeds from 30 Mbps to over 100 Mbps and are suitable for households with multiple users, streaming devices, and remote work requirements.
Fixed Wireless Internet
The Internet Centre provides fixed wireless service to rural areas and locations not well served by wired infrastructure. Wireless internet is delivered via a line-of-sight radio connection from the company’s towers to a rooftop antenna. Speeds generally range from 10 Mbps to 50 Mbps, with lower latency than satellite and greater consistency during peak usage periods.
Business Fiber and Dedicated Internet
For commercial and enterprise customers, The Internet Centre offers dedicated fiber connections, symmetrical speeds, service level agreements (SLAs), and private networking options. These solutions are ideal for offices, data centers, and organizations with mission-critical applications.
Installation and Setup Process
The Internet Centre provides professional installation for all services, including DSL, wireless, and business-grade solutions. Installation scheduling is handled by the in-house support team and is typically completed within 5 to 10 business days depending on the service area.
DSL & Cable Setup
For DSL and cable customers, a technician activates the line, tests signal quality, and installs a modem/router. Self-installation is available in some locations, but professional installation ensures optimal performance and line configuration.
Fixed Wireless Setup
Wireless customers receive a roof-mounted antenna connected to an indoor modem/router. Line-of-sight assessments are conducted prior to installation to confirm service feasibility. Installations take approximately 2–3 hours depending on the location and setup complexity.
Business Installation
Business clients receive a customized installation process based on bandwidth needs and infrastructure. Dedicated project managers and network engineers ensure enterprise-grade service delivery and ongoing support.
Modem and Router Rentals
The Internet Centre offers modem and router rentals for residential users for a small monthly fee, typically between $5 and $10 depending on the device. Customers can also bring their own compatible hardware, provided it meets technical specifications. Business clients may receive managed routers or firewalls as part of a service package.
For wireless customers, an antenna and modem/router package is provided during installation. All rental equipment is supported by The Internet Centre’s technical support team, including firmware updates and remote troubleshooting assistance.
Internet Speeds and Network Performance
The Internet Centre delivers reliable performance tailored to user needs. DSL and cable plans offer download speeds ranging from 6 Mbps to 100 Mbps depending on location and infrastructure. Fixed wireless speeds typically range from 10 Mbps to 50 Mbps and are stable enough for streaming, online learning, and remote work. Business fiber services can scale up to gigabit speeds and include symmetrical upload/download rates.
All residential internet plans come with unlimited data. The Internet Centre emphasizes service reliability, network monitoring, and low oversubscription ratios. This results in consistent speeds even during peak hours, something not always guaranteed with larger national providers.
Customer Support and Service
The Internet Centre offers local, knowledgeable customer service via phone and email. Support agents are based in Alberta and provide assistance with billing, technical issues, and service questions. Many customers value the company’s responsive service and the ability to speak to a real person without long wait times or script-based support.
The company also supports its business clients through managed IT services, dedicated account representatives, and 24/7 emergency technical support for enterprise-level connections.
The Internet Centre Reviews
The Internet Centre receives favorable reviews for its local support, stable internet performance, and flexibility in rural and business solutions. Residential users appreciate the no-contract structure, unlimited usage, and straightforward billing. Fixed wireless customers frequently note that the service is far more reliable than satellite, and cable/DSL users enjoy consistent speeds and fewer service interruptions.
Read The Internet Centre Reviews
The Internet Centre vs Other ISPs
Compared to large ISPs like Telus or Shaw, The Internet Centre provides a more customized and community-focused experience. While it may not offer the fastest fiber-to-the-home plans in every area, it delivers tailored solutions for users in Edmonton and rural Alberta who value local support and network reliability.
Against other regional competitors, The Internet Centre stands out for its range of technologies (DSL, cable, wireless, fiber) and its ability to serve both residential and business markets with equal effectiveness. The absence of long-term contracts and unlimited data plans adds to its appeal for customers frustrated by restrictive policies from national providers.
Conclusion: Is The Internet Centre a Good Choice?
The Internet Centre is an excellent option for Albertans seeking a dependable, locally operated ISP with flexible plan options and strong customer support. Whether you live in Edmonton, a rural town, or operate a business requiring enterprise connectivity, The Internet Centre offers tailored internet solutions backed by decades of regional expertise. With no contracts, unlimited data, and multiple technologies available, this provider remains a trusted choice for homes and businesses across Alberta.
