About Telus Internet
Telus is one of Canada’s largest telecommunications providers, serving over 9 million customers across Western Canada and beyond. Headquartered in Vancouver, British Columbia, Telus offers a full suite of communication services, including high-speed home internet, mobility, television, VoIP, and home security solutions. The company has built a reputation for exceptional customer service, cutting-edge PureFibre technology, and broad rural and urban coverage. Telus Internet is especially prominent in British Columbia, Alberta, and parts of Quebec and Eastern Canada via partnerships or resellers.
With a focus on network reliability, sustainability, and innovation, Telus has heavily invested in expanding fibre-optic infrastructure across communities of all sizes. Whether you live in a major city or a remote rural area, Telus offers a range of internet solutions that include PureFibre, DSL, fixed wireless via Smart Hub, and business-grade connectivity for commercial customers.
Telus Internet Coverage Area
Telus Internet has one of the most extensive coverage footprints in Western Canada. Its fibre, DSL, and Smart Hub internet services cover both densely populated cities and remote rural areas. The company has rapidly expanded its PureFibre network, making ultra-fast internet accessible in hundreds of communities.
Core service areas include:
- British Columbia: Vancouver, Victoria, Kelowna, Surrey, Burnaby, Kamloops, and smaller towns
- Alberta: Calgary, Edmonton, Red Deer, Lethbridge, Medicine Hat, Grande Prairie, and surrounding regions
- Rural communities across BC and Alberta via Smart Hub wireless internet
- Parts of Quebec and Eastern Canada through partnerships or third-party networks
With over 2.6 million premises connected to PureFibre and counting, Telus continues to push the boundaries of broadband access in both urban and underserved markets.
Internet Technology and Network Infrastructure
Telus Internet is delivered using several technologies depending on location and infrastructure availability:
PureFibre
Telus PureFibre is the company’s flagship internet product and one of the most advanced fibre networks in the country. It offers symmetrical speeds (equal upload and download) of up to 3 Gbps and is ideal for households with multiple users, gamers, streamers, remote workers, and content creators. PureFibre is currently available in most major cities and expanding rapidly into rural towns.
High-Speed DSL
In areas without fibre access, Telus delivers high-speed internet via copper telephone lines (DSL). While DSL speeds are lower than fibre, they are suitable for everyday use such as browsing, HD streaming, and video conferencing. DSL speeds vary based on line quality and distance from the central office, typically ranging from 6 Mbps to 75 Mbps.
Smart Hub (Fixed Wireless LTE)
For rural or remote areas where wired infrastructure is unavailable, Telus offers Smart Hub, a fixed wireless internet solution powered by LTE cellular towers. Smart Hub plans come with data caps and are most suitable for light to moderate users. With plug-and-play installation, it is a popular option for farms, cabins, and seasonal properties.
Installation Process
Telus offers professional installation for fibre and DSL connections, while Smart Hub services require minimal setup and are often self-installed.
PureFibre Installation
A certified Telus technician will install a fibre optic line into your home and connect it to an Optical Network Terminal (ONT), which is then linked to a Telus modem/router. The process typically takes 2–3 hours and includes setup of your home Wi-Fi network. Fibre installation may require wall drilling or conduit placement for homes not previously connected.
DSL Installation
For DSL customers, a technician will ensure the telephone line is activated for internet use. In some cases, a self-installation kit is mailed to customers with easy setup instructions. Installation typically includes modem/router configuration and Wi-Fi setup assistance.
Smart Hub Setup
The Smart Hub device is shipped directly to your home and can be plugged in and activated within minutes. No technician visit is required unless you’re in a fringe LTE coverage area that needs a booster or directional antenna.
Modem and Router Equipment
Telus includes modem-router combos with most internet plans. For PureFibre, customers receive the Telus Wi-Fi 6 Hub, a powerful router designed to handle multiple devices and high bandwidth usage. DSL customers receive a high-performance VDSL modem/router.
Wi-Fi Boosters and mesh systems are also available for larger homes. These devices help eliminate dead zones and provide strong signal strength in all rooms. Equipment rental is often included in the plan, but some customers may choose to use their own compatible devices if preferred.
Internet Speeds and Performance
Telus offers internet plans with a wide range of download and upload speeds based on your location and connection type.
- PureFibre: Speeds range from 100 Mbps to 3 Gbps (symmetrical)
- DSL: Speeds range from 6 Mbps to 75 Mbps
- Smart Hub: Speeds vary between 10 Mbps and 50 Mbps depending on LTE signal strength
PureFibre delivers ultra-low latency, which is essential for gaming, video conferencing, and real-time applications. DSL performance is sufficient for general use but may slow during peak periods in some areas. Smart Hub provides adequate speeds for rural households but is subject to network congestion and monthly data limits.
Data Usage and Limits
Most Telus PureFibre and DSL plans now come with unlimited data, removing concerns about overage charges or throttling. Smart Hub plans, however, are subject to data caps. Users should carefully monitor usage or consider boosting their plan if data needs exceed the limit. Telus offers usage tracking through the MyTelus app and online portal.
Customer Service and Support
Telus has won multiple awards for customer service in Canada. Support is available via phone, live chat, social media, and the Telus app. The company offers bilingual assistance, a comprehensive knowledge base, and video tutorials for troubleshooting common issues.
Premium support options are available for business and PureFibre customers, including prioritized service and dedicated technical help. Telus also operates storefronts in most cities and towns across Western Canada for in-person assistance and device support.
Telus Internet Reviews
Customer reviews of Telus Internet are generally positive, particularly for its PureFibre performance, stable speeds, and excellent customer support. Users appreciate the symmetrical upload speeds for video conferencing, cloud storage, and gaming. Smart Hub customers in rural areas value the convenience, though some note that LTE signal strength can affect reliability.
Read Telus Internet Reviews
Telus vs Other ISPs
When compared to other major ISPs like Bell or Rogers, Telus stands out for its symmetrical fibre speeds, exceptional customer support, and expansive rural solutions. Unlike Bell, which offers asymmetric speeds in many regions, Telus PureFibre provides upload speeds that match download performance.
Against independent ISPs such as TekSavvy, Start.ca, or Distributel, Telus may have higher monthly pricing, but often delivers more reliable speeds, better hardware, and value-added services such as mobile bundling and security.
Conclusion: Is Telus Internet Right for You?
Telus is an excellent choice for households and businesses looking for fast, reliable internet in British Columbia, Alberta, and parts of rural Canada. Whether you need gigabit fibre for high-demand applications or Smart Hub wireless for a remote property, Telus offers flexible solutions to fit nearly every scenario. With award-winning customer service, unlimited data plans, and best-in-class equipment, Telus continues to be a leading force in Canada’s internet market.
