About Start Communications
Start Communications, commonly known as Start.ca, is a well-established Canadian independent internet service provider based in London, Ontario. Founded in 1995, Start has grown from a local ISP into a nationally recognized company known for its commitment to customer service, fair pricing, and unlimited data offerings. The provider specializes in DSL, cable, and fiber internet for residential and business customers across Ontario and parts of Quebec and British Columbia.
Start Communications emphasizes transparency, with no hidden fees, no mandatory contracts, and clear communication. The company operates its own infrastructure in some regions and leverages third-party networks in others, ensuring wide availability without compromising service quality. Its customer-first culture and positive reputation make Start a reliable alternative to major telecom brands in Canada.
Start Communications Internet Coverage Area
Start.ca offers services across Ontario, with some availability in Quebec and British Columbia. Its coverage is particularly strong in urban and suburban communities, and it is continuously working to expand access to more rural and underserved areas. Coverage depends on infrastructure availability, cable and DSL are available in many areas, while fiber access is growing gradually in select zones.
Major service areas include:
- London, Ontario (Start’s headquarters and fiber hub)
- Toronto, Mississauga, Brampton, and the GTA
- Hamilton, Waterloo, Kitchener, Guelph, and Cambridge
- Ottawa, Windsor, Kingston, and Sudbury
- Parts of Quebec and British Columbia using third-party networks
Internet Types and Technology
Start Communications delivers internet over multiple technologies to ensure flexibility and compatibility with local infrastructure. These include DSL, cable internet, and fiber-to-the-home (FTTH) where available.
DSL Internet
Start.ca provides DSL services in locations where telephone infrastructure is available. While DSL speeds are lower than cable or fiber, they are dependable for basic internet activities like browsing, video calls, and standard-definition streaming. DSL plans are often more affordable and ideal for small households or light users.
Cable Internet
Cable is the most widely available internet option from Start Communications. Speeds range from 30 Mbps to 1 Gbps depending on location and service plan. Cable plans offer a great balance between speed and price, making them suitable for households with multiple users, remote workers, and streamers.
Fiber Internet
Start’s fiber service is currently limited to select regions, with London, Ontario being the most fully developed. Fiber internet delivers symmetrical upload and download speeds, with options up to 1 Gbps. Fiber is the best choice for users who need top-tier performance for gaming, large file transfers, and video conferencing.
Installation and Setup
Start Communications provides both professional installation and self-installation options depending on the internet type and location. Customers receive a straightforward setup process with transparent pricing and scheduling.
Cable and DSL Installation
Technicians ensure that the connection is live and optimized, often working with local cable or telephone companies when necessary. In some cases, customers may be eligible for a self-install kit that includes a pre-configured modem and instructions for easy setup.
Fiber Installation
Fiber installations require a technician to install an Optical Network Terminal (ONT) in the customer’s home and connect it to a Start-provided modem or compatible third-party router. Installations are coordinated in advance and typically completed within a few hours.
Modem and Router Rental
Start.ca allows customers to rent or bring their own modems and routers. Monthly rental fees are reasonable, typically between $5 to $10 per month. Recommended hardware ensures compatibility with the network, but advanced users can choose their own devices as long as they meet the required specifications. For fiber customers, a Start-approved gateway or router is usually recommended to ensure maximum performance.
Wi-Fi mesh systems are also available for customers needing whole-home coverage in larger homes or challenging layouts.
Internet Speeds and Network Performance
Start Communications offers a wide range of internet speed options depending on location and connection type. DSL plans may deliver up to 25 Mbps, while cable services range from 30 Mbps to 1 Gbps. Fiber users in London and select areas benefit from symmetrical gigabit service.
All plans include unlimited data usage, a major advantage over providers that impose usage caps or throttle speeds. Start’s network is monitored for performance and optimized to reduce congestion and maintain stable speeds during peak hours. The provider is known for delivering advertised speeds consistently, even in high-traffic areas.
Customer Support and Local Service
Start Communications is frequently praised for its excellent customer support. Based in London, Ontario, their team is accessible via phone, email, and live chat. Unlike national ISPs that rely on outsourced call centers, Start’s support staff are trained in-house and provide personalized assistance. Hold times are minimal, and agents are empowered to solve issues without unnecessary transfers or escalation.
Customers can manage their accounts through an intuitive online portal, update billing preferences, and track internet usage. Start also offers useful online resources and self-help tools for troubleshooting and device setup.
Start Communications Reviews
Start.ca receives consistently high reviews from customers, particularly in areas such as support responsiveness, billing transparency, and value for money. Users praise the company for delivering advertised speeds, offering unlimited data, and maintaining honest communication. Unlike larger ISPs that may have hidden fees or aggressive upselling, Start is known for treating its customers with respect and fairness.
Read Start Communications Reviews
Start Communications vs Other ISPs
Compared to national providers like Bell, Rogers, or Telus, Start Communications delivers a more personalized and transparent customer experience. While the big players may offer wider fiber access and bundled services, Start competes by offering reliable standalone internet with unlimited data, competitive pricing, and local support.
When measured against other indie ISPs such as TekSavvy, Distributel, or VMedia, Start stands out for its superior customer service and investment in fiber infrastructure in its home region. The company avoids aggressive retention tactics and does not lock users into long-term contracts.
Conclusion: Is Start Communications Right for You?
Start Communications is an excellent choice for Ontario residents looking for an honest, no-gimmicks internet provider that offers unlimited data, flexible plans, and local customer support. Whether you need DSL, cable, or fiber service, Start delivers reliable connectivity backed by a team that genuinely cares about its customers. With fair prices, no contracts, and a solid reputation, Start.ca remains one of the top independent ISPs in Canada.
