About oxio Internet
oxio is a next-generation Canadian internet provider that has been gaining attention for its radically transparent approach to telecom services. Founded with a mission to simplify and demystify internet access, oxio has positioned itself as a modern alternative to legacy internet providers. It stands out through its flat-rate pricing, no hidden fees, and an entirely digital customer experience. Headquartered in Quebec City, oxio delivers services primarily through existing infrastructure from incumbent providers, offering customers the same level of connectivity but with enhanced support and simplified billing.
Since its launch, oxio has continued to grow across several provinces, appealing especially to younger, tech-savvy Canadians who are tired of the complexities and unpredictability associated with traditional ISPs. What makes oxio unique is its heavy focus on transparency and user empowerment, customers know exactly what they are paying for, and there are no surprise fees, data caps, or forced bundles.
oxio Internet Coverage Area
oxio Internet is currently available in multiple provinces across Canada, with its strongest presence in Quebec and Ontario. The company also services parts of Alberta, British Columbia, and Manitoba, depending on local infrastructure availability. oxio operates as a reseller, leveraging wholesale access to last-mile infrastructure provided by companies such as Bell, Videotron, Rogers, and Shaw, allowing it to serve both urban and suburban communities with high-quality internet access.
In Quebec, oxio has achieved near province-wide coverage, particularly in Montreal, Quebec City, Laval, and Gatineau. In Ontario, service is broadly available in Toronto, Ottawa, Hamilton, London, and surrounding regions. In Western Canada, oxio continues to expand, with services currently available in several major cities and gradually extending into new areas as network access agreements grow.
Users can check availability through oxio’s online service portal using their postal code. Unlike some ISPs that restrict services based on plan tiers or locations, oxio provides a consistent experience wherever their network allows.
Urban and Suburban Reach
oxio’s infrastructure partnerships allow it to deliver stable high-speed cable and DSL services in high-density neighborhoods as well as lower-density suburban regions. Rural access may be more limited due to the dependency on third-party network reach, though coverage continues to expand as oxio invests in expanding its service footprint.
Installation Process with oxio
oxio is one of the few ISPs in Canada to offer a seamless, entirely online signup and installation process. Once a user signs up on the website, they receive a pre-configured modem/router kit via express delivery. This modem is plug-and-play, meaning customers can set up their internet connection without requiring a technician.
The self-installation process is straightforward. The equipment comes with easy-to-follow instructions, and support is available via chat, email, or phone if assistance is needed. For areas requiring a technician to activate the line, oxio coordinates the scheduling and ensures minimum wait times by working directly with the underlying network provider. This process is designed to be as non-intrusive as possible, avoiding unnecessary service delays.
On average, new customers can expect to be online within 2 to 5 business days of ordering, depending on location and activation requirements. oxio provides real-time updates during the onboarding process, which adds a layer of transparency uncommon in the industry.
Modem and Router Rental
oxio includes the modem-router combo device as part of the monthly service fee. There are no additional modem rental charges, and the hardware is fully supported by oxio. This ensures that customers are equipped with a device that is pre-tested, optimized for the network, and capable of handling high-speed connections.
oxio’s provided devices come with dual-band Wi-Fi, support for up to 1 Gbps speeds (depending on your plan and infrastructure), and offer basic network management through an intuitive mobile interface. While most users will find the included hardware sufficient, those with larger homes or complex networking needs can also use their own compatible routers or mesh Wi-Fi systems. oxio supports bridge mode and provides guidance for customers using third-party equipment.
One of oxio’s most appealing features is that there are no long-term equipment leases. The equipment remains active as long as the service is active, and in case of service cancellation, returning the modem is a simple, prepaid process.
Internet Speeds with oxio
oxio Internet Plans are built on top of established networks, which means customers receive the same speed and reliability as they would from incumbent providers but at lower costs and with better customer service. Available speeds vary depending on infrastructure in your area and may include:
- DSL speeds ranging from 6 Mbps to 50 Mbps
- Cable speeds from 30 Mbps up to 300 Mbps or higher
- In some areas, Gigabit cable plans are available
All plans include unlimited data, with no throttling or overage fees. oxio does not implement usage-based pricing, making it ideal for users who rely heavily on streaming, gaming, video conferencing, and other bandwidth-intensive activities. Download and upload speeds are consistent and backed by Canada’s major physical network providers, ensuring high uptime and reliability.
oxio Internet Reviews
oxio Internet Reviews from Canadian users are overwhelmingly positive, especially when it comes to pricing transparency, customer service responsiveness, and the ease of setup. Many reviewers appreciate oxio’s commitment to honesty, often citing that “what you see is what you pay”, a rarity in the telecom world.
Customers have noted oxio’s responsive support team, which is accessible through multiple digital channels and does not rely on long call queues or overseas outsourcing. The tone and approach of the support team are refreshingly human and straightforward, contributing to the brand’s growing reputation.
Some customers have mentioned minor limitations such as lack of bundled services (TV or mobile), and that service is still dependent on third-party infrastructure, which may impact repair timelines in certain cases. However, these reviews often conclude that the pros far outweigh the cons.
Read more oxio Internet Reviews
oxio vs Other ISPs in Canada
In the increasingly crowded field of Canadian internet providers, oxio distinguishes itself through simplicity, fairness, and digital-first service. When compared to larger incumbents like Bell, Rogers, or Videotron, oxio provides competitive speeds over the same physical networks but with flat monthly pricing and better customer experience.
Unlike traditional providers that use aggressive promotional pricing and then raise rates after six or twelve months, oxio offers consistent monthly pricing from day one. There are no contracts, no surprise charges, and no upselling of unnecessary add-ons. This makes oxio a favorite for customers who want to avoid bait-and-switch marketing tactics.
Compared to other independent ISPs like TekSavvy, Start.ca, and VMedia, oxio focuses more heavily on digital engagement and automation. Its customer portal and onboarding experience are built to be intuitive and modern. While other providers may offer slightly broader national availability, oxio’s brand loyalty is driven by its clean user experience and honest pricing model.
Why Choose oxio Internet?
oxio is built for Canadians who are tired of confusing internet plans, unpredictable bills, and poor customer service. It offers a compelling combination of affordability, transparency, and digital convenience. The company does not lock customers into contracts, allowing them the freedom to leave if dissatisfied, a bold move that speaks volumes about their confidence in their service quality.
Customers also receive clear monthly bills with full breakdowns, can manage their account entirely online, and are supported by a Canadian-based service team that is rated highly for its friendliness and efficiency. With unlimited data on all plans, modern equipment, and speeds suitable for both casual and power users, oxio is quickly becoming a leading alternative to traditional providers.
Conclusion
oxio Internet is redefining how Canadians think about home internet. By eliminating the fine print and simplifying everything from billing to installation, oxio has created a service that resonates with a generation that values transparency and control. Whether you are a solo professional, a family of five, or a tech enthusiast, oxio provides an affordable, reliable, and ethical choice for internet access in Canada.
As the digital landscape continues to evolve, oxio stands out by doing the basics right, fast internet, unlimited data, fair pricing, and excellent customer support. For Canadians seeking a trustworthy ISP that puts users first, oxio is an excellent option worth considering.
