About Netcrawler Internet
Netcrawler is a Canadian independent internet service provider offering unlimited DSL and cable internet plans primarily in Ontario and Quebec. Designed to appeal to budget-conscious households and small businesses, Netcrawler delivers contract-free internet plans with straightforward pricing and no hidden fees. The company positions itself as an alternative to major ISPs like Rogers, Bell, and Videotron, catering to users who want basic, reliable internet service without complex bundles or unnecessary upsells.
With a simple business model that focuses on affordability, customer support, and flexibility, Netcrawler serves a diverse base of customers from students and renters to families and remote workers. Its unlimited data policies and scalable speed tiers make it a practical choice for everything from casual browsing to HD streaming and video conferencing.
Netcrawler Internet Coverage Area
Netcrawler operates throughout many regions of Ontario and Quebec by leveraging third-party access agreements that allow the company to deliver service over existing cable and DSL infrastructure. This approach enables the provider to reach a wide range of residential users without deploying its own network infrastructure.
Key Coverage Areas Include:
- Greater Toronto Area (Toronto, Mississauga, Brampton, Vaughan, Markham)
- Ottawa and Eastern Ontario
- Southern Ontario: Hamilton, London, Kitchener-Waterloo, Windsor, Niagara
- Montreal, Laval, Longueuil, and surrounding areas in Quebec
- Smaller suburban and rural regions with DSL/cable availability
Availability is address-specific and based on local DSL or cable line capabilities. Users can check service availability directly on Netcrawler’s website through its serviceability tool.
Internet Technology and Connection Types
Netcrawler offers two primary types of broadband service: DSL and cable. The service provided at any given address depends on the infrastructure available through the incumbent network carrier (such as Bell or Rogers).
DSL Internet
DSL uses existing telephone lines to deliver broadband connectivity. It is widely available in suburban and rural areas. Netcrawler’s DSL plans typically offer speeds ranging from 6 Mbps to 50 Mbps, depending on the customer’s proximity to the central office. DSL is suitable for general use, including video calls, email, and light streaming.
Cable Internet
Netcrawler’s cable internet plans leverage coaxial lines to offer faster speeds, ranging from 30 Mbps to over 300 Mbps. Cable connections provide greater bandwidth and more stability, making them ideal for larger households, online learning, and video streaming. While upload speeds are generally lower than downloads, the performance is still adequate for most online activities.
Installation and Activation
Netcrawler offers both self-install and professional installation options. The process is quick and convenient, with most customers receiving service within 5 to 7 business days after ordering.
Self-Installation:
For locations with active cable or DSL lines, Netcrawler ships a pre-configured modem/router that customers can install themselves using plug-and-play setup. This is the most common and cost-effective installation method.
Professional Installation:
If your residence has no active lines or requires technical setup, a professional technician may be dispatched. This includes line testing, modem activation, and Wi-Fi setup if necessary. Fees may apply for this service unless waived by a promotional offer.
Modem and Router Equipment
Netcrawler offers modem rentals for a small monthly fee (typically $5 to $10), or customers may bring their own compatible modem or modem/router combo. Compatibility requirements depend on the connection type:
- Cable: Requires DOCSIS 3.0 or 3.1 modem
- DSL: Requires VDSL2 or ADSL2+ modem
Users in larger homes may benefit from mesh Wi-Fi systems or extenders, which can be used alongside Netcrawler’s equipment or third-party routers. Customers using their own devices should ensure they are compatible and not locked by previous ISPs.
Internet Speeds and Unlimited Usage
Netcrawler offers plans across various speed tiers to accommodate diverse usage patterns, and all plans include unlimited data with no bandwidth caps.
- DSL Plans: 6 Mbps to 50 Mbps download speeds
- Cable Plans: 30 Mbps to 300+ Mbps download speeds
- Upload Speeds: 1 Mbps to 20 Mbps depending on the network
This makes Netcrawler a suitable choice for:
- Remote workers using video conferencing tools
- Families with multiple devices and streaming services
- Gamers and students who require consistent connectivity
Speed consistency can vary depending on network congestion, modem performance, and in-building wiring, but most users report solid performance for the price.
Billing, Contracts, and Customer Experience
One of Netcrawler’s biggest advantages is its no-contract policy. All internet plans are offered on a month-to-month basis, allowing customers to cancel or change plans without incurring cancellation fees. This flexibility is attractive to renters, students, and customers in temporary living situations.
Billing is straightforward, with no surprise charges. Customers receive detailed invoices by email and can manage payments and service settings via Netcrawler’s online portal. Accepted payment methods include credit cards, online banking, and pre-authorized payments.
Customer Support and Technical Help
Netcrawler provides customer service through phone and email, with support agents based in Canada. The support team is available to assist with installation, billing, and troubleshooting. Customer reviews often highlight Netcrawler’s efficient response time and willingness to help resolve issues.
Online tools and guides are also available for common tasks like Wi-Fi setup, modem troubleshooting, and checking connection speed. While support may not be 24/7, users generally report a positive experience interacting with Netcrawler’s staff.
Netcrawler Internet Reviews
Netcrawler receives generally positive reviews for its competitive pricing, unlimited data, and no-contract terms. Users appreciate the absence of hidden fees, and those switching from larger ISPs often report better customer service and more responsive support. Some reviewers note that speeds may vary during peak usage times, especially on DSL, but cable connections tend to remain consistent.
Read Netcrawler Internet Reviews
Netcrawler vs Other ISPs
When compared to larger ISPs such as Rogers, Bell, and Videotron, Netcrawler holds a pricing advantage and provides a simpler, more flexible customer experience. It does not offer bundled services like TV or home phone, but excels in providing basic internet service with minimal hassle.
Compared to other independent ISPs like Teksavvy, Start.ca, and Distributel, Netcrawler offers similar technology and pricing. However, its niche focus on simple, contract-free plans may appeal to users who prefer a straightforward, no-frills approach to internet service.
Conclusion: Is Netcrawler Internet Right for You?
Netcrawler is an ideal internet provider for residents in Ontario and Quebec seeking unlimited, reliable internet without being tied to long-term contracts. Whether you are a student, remote worker, streamer, or simply looking to cut costs from big-brand ISPs, Netcrawler provides a practical, affordable solution. Its DSL and cable plans cover a broad range of speed needs, and the unlimited data ensures you never have to worry about overage fees. If you value transparent pricing and customer flexibility, Netcrawler is worth considering.
