About MetroLoop Internet
MetroLoop is an innovative Canadian internet service provider specializing in high-speed fiber and private wireless broadband services in Southern Ontario. Headquartered in Hamilton, Ontario, MetroLoop is a division of NetAccess Systems Inc., a trusted IT and telecom provider with decades of experience. What sets MetroLoop apart is its commitment to offering 100% unlimited, contract-free internet backed by its own private wireless network and direct fiber-optic infrastructure.
Serving both residential and business customers, MetroLoop is focused on eliminating the limitations of traditional DSL and cable internet. With an emphasis on reliability, customer service, and performance, MetroLoop has positioned itself as a forward-thinking alternative to big telecom providers in regions often underserved or overlooked by fiber rollouts.
MetroLoop Internet Coverage Area
MetroLoop currently focuses on select communities in Southern Ontario, particularly in areas where traditional ISPs have failed to provide modern connectivity solutions. Through a mix of fiber and private wireless delivery, MetroLoop has built a strong presence in the following locations:
- Hamilton
- Ancaster
- Hagersville
- Caledonia
- Dunnville
- Jarvis
- Waterford
- Simcoe
- Port Dover
- Other parts of Haldimand and Norfolk Counties
MetroLoop continues to expand coverage by deploying fiber and extending its private wireless infrastructure, making high-speed internet available even in rural or previously disconnected areas. Interested users can check serviceability by submitting their address through the provider’s website.
Internet Technology and Delivery Methods
MetroLoop delivers its internet services using two key technologies, each tailored to customer location and network availability:
Fiber Internet
Where available, MetroLoop installs fiber-optic connections directly to the home or building. Fiber internet delivers the fastest, most reliable speeds available today, with symmetrical upload and download performance and virtually no latency. MetroLoop fiber plans are especially suitable for gamers, content creators, remote workers, and households with multiple users and connected devices.
Private Wireless Broadband
For homes not yet serviced by MetroLoop’s fiber network, the company offers high-speed internet through its proprietary fixed wireless technology. Unlike cellular or satellite internet, MetroLoop’s private wireless network is engineered to deliver consistent speeds and low latency, with equipment mounted directly to the customer’s property and connected to a nearby tower.
This solution is ideal for rural or hard-to-reach locations that do not have access to reliable wired infrastructure. Customers receive the benefit of fiber-like performance without the need for physical cabling to their home.
Installation and Setup
MetroLoop handles installation based on the service type offered in your area:
Fiber Installation
If fiber is available at your address, a technician will schedule an appointment to install the fiber line and activate service. The process usually includes running a fiber drop from the street to your premises, installing a fiber terminal inside your home, and setting up the router. Installation is professional and typically completed within a few hours.
Wireless Installation
For private wireless customers, a technician will install an outdoor antenna or receiver on the home, which communicates with a nearby MetroLoop tower. The antenna is wired to an indoor modem/router that delivers the internet signal to your devices. This setup enables homes in rural areas to enjoy high-speed connectivity without relying on older DSL or mobile LTE networks.
Modem and Router Equipment
MetroLoop provides professionally installed, fully configured modem/router hardware with all of its internet plans. The hardware is owned and maintained by the company, and customers do not need to pay additional rental fees. Equipment is modern and capable of delivering full-speed Wi-Fi coverage to medium and large homes.
For larger properties or areas with complex layouts, MetroLoop offers Wi-Fi boosters or mesh network options to ensure stable, whole-home coverage. Technical support is available for any connectivity or equipment-related issues.
Internet Speeds and Reliability
MetroLoop offers a wide range of internet speeds tailored to user needs, from standard residential browsing to ultra-fast business-grade fiber. All plans come with unlimited data, and there are no usage caps, speed throttling, or overage fees, ensuring worry-free connectivity for all types of users.
- Fiber Speeds: Up to 1 Gbps download and upload (symmetrical)
- Wireless Speeds: Typically 25 Mbps to 100 Mbps depending on signal quality and distance from the tower
Because MetroLoop manages its own private infrastructure, network performance is not affected by third-party bottlenecks or heavy congestion. Customers report high uptime and consistent performance throughout the day, making it ideal for remote work, online learning, streaming, and gaming.
Billing, Contracts, and Pricing
MetroLoop stands out in the Canadian ISP market by offering fully transparent, no-contract billing. Customers can choose month-to-month plans with the freedom to cancel anytime. Pricing is all-inclusive, meaning there are no hidden fees, modem rental charges, or data overages. What you see is what you pay, which is rare in the Canadian telecom space.
Although MetroLoop may not always have the lowest base prices when compared to promotional rates from larger providers, it often delivers better long-term value by avoiding hidden fees, steep price hikes, and mandatory contracts. Its service is especially appealing to users who want stability and predictability in their monthly bills.
Customer Support and Local Service
MetroLoop provides Canadian-based customer service with staff located in Ontario. Customers can reach out via phone, email, or the company’s online contact form. Support is available for troubleshooting, billing inquiries, plan changes, and installation assistance. The company prides itself on delivering responsive, personable service, and many users have noted positive experiences when dealing with technical or account-related issues.
In addition to direct support, MetroLoop’s website includes helpful resources, FAQs, and service updates. The team is also known to actively communicate with local communities and municipalities during infrastructure deployments or network expansions.
MetroLoop Internet Reviews
Customer reviews for MetroLoop are largely favorable, especially from residents in areas where other ISPs fail to deliver fast, stable internet. Users highlight the quality of the private wireless service, transparency in billing, and reliable technical support. Fiber customers especially praise the consistent speeds and low latency.
Read MetroLoop Internet Reviews
MetroLoop vs Other ISPs
MetroLoop competes with major ISPs such as Bell, Rogers, and Xplore in Southern Ontario. Compared to Bell or Rogers, MetroLoop offers more flexible terms, faster setup times, and better transparency in pricing. While it may not offer TV or mobile bundles, it provides better internet reliability in areas where fiber or cable is inconsistent.
Against Xplore and other rural-focused providers, MetroLoop’s private wireless infrastructure provides lower latency and better average speeds. It is also a strong alternative to satellite internet, with far fewer weather-related interruptions and better streaming performance.
Conclusion: Is MetroLoop Internet Right for You?
If you live in Hamilton, Haldimand, Norfolk, or nearby communities, MetroLoop is a top-tier choice for fast, unlimited internet with no contracts or hidden fees. With its blend of fiber and fixed wireless options, MetroLoop ensures both urban and rural users can access high-quality broadband. The company’s dedication to community-focused service, transparent pricing, and consistent performance makes it one of the most reliable independent ISPs in Ontario. Whether you are working from home, attending virtual classes, streaming 4K video, or just browsing, MetroLoop delivers a modern internet experience without compromise.