About Kingston Online Services (KOS)
Kingston Online Services (KOS) is a regional internet service provider based in Kingston, Ontario. Founded in 1993, KOS is one of the oldest independent ISPs in Canada, known for delivering high-quality broadband services, personalized customer support, and community-focused operations. As a locally owned and operated company, KOS offers a range of internet solutions including DSL, cable, fixed wireless, and fiber internet, serving both residential and business customers throughout Southeastern Ontario.
KOS’s longevity in the market is rooted in its dedication to customer service, transparency, and technology adaptation. Whether you are located in urban Kingston, a surrounding suburb, or a rural area, Kingston Online Services offers connectivity options designed to meet diverse needs. The provider is well-regarded for its flexibility, contract-free plans, and commitment to serving areas often overlooked by larger national ISPs.
Kingston Online Services Coverage Area
KOS focuses on providing internet services in Kingston and the surrounding regions of Eastern Ontario. While it does not operate nationwide, the company has built a strong regional presence by offering multiple internet technologies suited to both densely populated neighborhoods and rural communities.
Key service areas include:
- City of Kingston
- Napanee
- Gananoque
- Bath
- Sydenham
- Amherstview
- Other rural areas in Lennox and Addington, Frontenac, and Leeds counties
Customers in these areas benefit from a mix of DSL, cable, and fixed wireless services. KOS also offers fiber connectivity in select zones and continues to expand its infrastructure where feasible.
Internet Technologies Offered by KOS
Kingston Online Services uses several technologies to deliver broadband connectivity. This diverse mix allows them to serve homes, businesses, and rural properties with different speed, performance, and reliability requirements.
DSL Internet
DSL internet is available in areas with traditional telephone infrastructure. It is a practical solution for customers with basic internet needs such as browsing, email, and streaming in standard definition. Speeds typically range from 6 Mbps to 25 Mbps, depending on the customer’s proximity to the nearest central office.
Cable Internet
In regions with coaxial infrastructure, KOS offers cable internet plans that deliver higher speeds and improved consistency. These plans support households with multiple users, HD streaming, online learning, and work-from-home setups. Cable internet speeds range from 30 Mbps up to 100+ Mbps, depending on location and network load.
Fixed Wireless Internet
Fixed wireless service is a key component of KOS’s rural offering. This solution delivers internet through line-of-sight radio signals from strategically placed towers. Ideal for farms and remote properties, fixed wireless can provide speeds from 10 Mbps to 50 Mbps, depending on terrain and distance from the access point. It offers a viable alternative to satellite with lower latency and improved reliability.
Fiber Internet (FTTH)
In select areas of Kingston, KOS has deployed fiber-to-the-home (FTTH) services. This high-speed solution delivers symmetrical upload and download speeds of up to 1 Gbps. Fiber internet is ideal for streaming in 4K, telecommuting, online gaming, and smart home ecosystems that demand fast and stable connections.
Installation and Setup Process
Kingston Online Services offers professional installation for all its services. Depending on the type of internet and customer location, the installation process may include onsite signal testing, mounting antennas, wiring, and modem/router setup. Fiber and wireless installations typically take longer than cable or DSL due to the nature of the infrastructure.
DSL and Cable Installation
DSL and cable setups are relatively simple and usually completed in one visit. KOS technicians activate the service line and install the necessary modem/router, ensuring full connectivity before leaving the premises.
Fixed Wireless Installation
For fixed wireless, KOS technicians conduct a site survey to determine line-of-sight and signal strength. A receiver is installed on the roof or a mast, and a cable is routed inside the property to connect to a modem or router.
Fiber Installation
Fiber installation involves trenching or aerial fiber lines, the installation of an Optical Network Terminal (ONT), and internal wiring. Appointments are scheduled in advance, and customers receive assistance with router configuration and speed testing.
Modem and Router Rentals
KOS provides rental modems and routers for most service types. Monthly rental fees are typically in the $5 to $10 range. Customers may also use their own compatible equipment, provided it meets technical specifications. Using KOS-supplied devices ensures compatibility, access to firmware updates, and remote technical support.
Mesh Wi-Fi and extended coverage solutions are also available for larger homes or properties with signal dead zones. These can be purchased or added to the customer’s plan upon request.
Internet Speeds and Performance
Kingston Online Services delivers reliable internet performance across its range of technologies. DSL users can expect consistent speeds for basic tasks, while cable and fiber customers enjoy faster download and upload rates suitable for streaming, gaming, and video conferencing. Fixed wireless users benefit from improved connectivity in areas where traditional wired service is not available.
Most KOS plans offer unlimited data or high data caps, giving users peace of mind to use the internet freely. While rural speeds may be affected by weather or line-of-sight issues, KOS maintains a well-managed network to minimize outages and congestion. Urban customers using fiber experience low latency and high throughput, making the service highly competitive with larger ISPs.
Customer Support and Service
Kingston Online Services is known for its strong local customer support. Based in Kingston, the support team offers personalized service through phone, email, and in-person assistance. Many customers appreciate that they can speak directly to someone local who understands the regional network and can resolve issues quickly.
Support is available during business hours, and emergency service requests are handled efficiently. KOS also provides a customer portal where users can manage billing, service upgrades, and usage tracking. The provider’s focus on long-term relationships and community involvement contributes to its strong reputation in the region.
Kingston Online Services Reviews
Customer reviews for Kingston Online Services are generally very positive, especially in terms of support responsiveness, installation professionalism, and local presence. Users in rural areas often note that KOS provides service where others do not. Urban customers praise the consistency of fiber and cable connections, fair pricing, and clear billing.
Some reviews mention that speeds on fixed wireless and DSL can vary during peak hours, which is typical of those technologies. However, overall satisfaction is high among both residential and business users.
Read Kingston Online Services Reviews
Kingston Online Services vs Other ISPs
Compared to national ISPs like Bell or Rogers, Kingston Online Services stands out for its local expertise, accessible