About Getus Internet
Getus Communications Ltd., commonly known as Getus Internet, is a Canadian independent internet service provider offering residential internet services across various parts of Canada. As a growing alternative to the large telecommunications giants, Getus focuses on delivering affordable and reliable internet plans through cable and DSL infrastructure. While the company is relatively young compared to legacy providers, it has carved out a niche for itself by offering straightforward pricing, unlimited data, and budget-friendly options that appeal to cost-conscious consumers.
Unlike some of the larger ISPs in Canada, Getus does not bundle television or mobile services. Instead, it remains firmly focused on providing internet access to residential users. The company’s no-nonsense approach to pricing and service structure is attractive for Canadians looking for simplicity, transparency, and value. This business model is particularly effective in a market where many consumers are frustrated by high monthly costs and surprise fees associated with the major carriers.
Getus Internet Coverage Area
Getus Internet operates across multiple provinces in Canada, primarily utilizing the wholesale infrastructure of major telecom providers such as Rogers, Shaw, and Bell. This allows Getus to offer high-speed internet access in both urban and suburban areas where cable and DSL lines are already available. Key service areas include Ontario, British Columbia, Alberta, and Quebec, although availability may vary depending on the local network infrastructure.
In Ontario, Getus leverages Rogers’ cable backbone to deliver high-speed cable internet to homes in cities such as Toronto, Mississauga, Ottawa, Hamilton, London, and Windsor. Similarly, in British Columbia and Alberta, Getus offers cable internet using the Shaw network, covering cities like Vancouver, Victoria, Calgary, and Edmonton. In Quebec, DSL services are available through Bell’s infrastructure, providing access to many residential neighborhoods in Montreal, Laval, and Quebec City.
Rural availability is generally more limited due to the lack of dense infrastructure in remote areas. Customers in rural parts of Ontario or the Prairies may not be eligible for Getus services, especially if there is no existing DSL or cable connection nearby. However, as Getus continues to expand and as wholesale partnerships evolve, additional regions may become serviceable over time.
Installation Process with Getus Internet
One of the standout features of Getus Internet is its streamlined and consumer-friendly installation process. When a new customer subscribes, Getus determines whether the address is eligible for self-installation or requires a professional technician. In most cases, particularly for cable internet services in urban areas, self-installation kits can be shipped directly to the customer’s home. These kits include everything needed to set up the internet connection, such as the modem, power adapter, coaxial or DSL cable, and instructions.
For customers requiring a technician visit, often the case when there is no prior active connection or where infrastructure upgrades are necessary, Getus will coordinate with the incumbent provider (such as Rogers or Shaw) to schedule the appointment. These visits are typically completed within 5 to 7 business days, depending on availability.
There is generally an installation fee, which varies depending on whether the connection is cable or DSL. The cost is often waived during promotional periods or can be reduced for customers signing up for longer-term service commitments. Importantly, Getus makes it clear during the checkout process if any installation or activation fees apply, maintaining its commitment to transparency and customer trust.
Modem and Router Rental Options
Getus Internet gives customers the flexibility to either rent a modem/router combo or use their own compatible equipment. For many users, renting the modem through Getus provides convenience, as the hardware is pre-configured and ready for immediate use. The monthly rental fee is modest, and the company offers several types of modems depending on the plan’s speed requirements and whether it is a cable or DSL service.
Customers who choose to use their own modem must ensure that it is on Getus’s approved hardware list. Using your own equipment can help reduce monthly costs in the long term and is a good option for technically savvy individuals. However, Getus provides only limited support for third-party hardware, so any issues related to modem compatibility or setup will typically fall under the customer’s responsibility.
For Wi-Fi coverage throughout the home, some Getus-supplied modems include built-in Wi-Fi functionality, while others may require a separate router. Customers can also opt to enhance their setup by adding mesh Wi-Fi systems, which are especially helpful in larger homes or multi-level houses where signal strength may weaken in distant rooms.
Internet Speeds Offered by Getus
Getus Internet offers a wide range of download and upload speeds designed to accommodate different household needs, from casual browsing to heavy streaming and gaming. These speeds are influenced by the type of infrastructure, cable internet tends to offer faster and more consistent speeds compared to DSL, especially during peak usage times.
Entry-level DSL plans typically start around 15 to 25 Mbps, which is suitable for light internet use such as email, web browsing, and occasional streaming. Mid-tier cable plans commonly provide speeds ranging from 75 Mbps to 150 Mbps, ideal for households with multiple devices, streaming in HD, video conferencing, and online learning. Premium plans, using DOCSIS 3.0 or DOCSIS 3.1 cable technology, can reach speeds of up to 300 Mbps or higher in select regions, supporting 4K streaming, large file downloads, and competitive gaming.
Upload speeds vary depending on the technology. DSL plans usually offer lower upload speeds, often in the 1 to 10 Mbps range, while cable plans can provide uploads between 10 to 30 Mbps. These upload rates are more than sufficient for video calls, online backups, and cloud-based productivity.
It is important to note that actual speeds can fluctuate due to several factors including network congestion, internal wiring quality, and Wi-Fi signal strength. Customers who rely heavily on stable speeds, such as remote workers or gamers, should consider Getus’s cable options and potentially use Ethernet connections for optimal performance.
Customer Support and Reliability
Getus Internet has built a reputation for responsive customer service, especially when compared to some larger competitors. Support is available via phone, email, and an online ticketing system. While the company does not offer 24/7 customer support, its business hours are designed to accommodate most users, and the support team is known for being knowledgeable and helpful.
The reliability of Getus Internet largely depends on the underlying infrastructure provided by the wholesale partners. In general, cable services experience fewer disruptions and better performance than DSL, particularly in densely populated urban centers. Customers typically report consistent uptime and solid connection quality when using Getus cable services.
Furthermore, because Getus is a smaller provider, it often avoids the prolonged wait times and bureaucratic delays associated with major telecoms. Many customers appreciate the fact that billing issues, technical questions, and service changes can be handled efficiently and without the need to escalate through multiple tiers of support.
Billing Transparency and Contract Terms
Getus Internet operates on a straightforward billing model, free from many of the hidden fees and complex contractual obligations that frustrate consumers of other ISPs. Most of its plans are offered on a month-to-month basis, allowing customers to cancel without facing hefty penalties. There are no data overage fees since all plans come with unlimited usage, and taxes are clearly itemized on each bill.
While Getus does not require customers to sign long-term contracts, it occasionally offers discounts or promotions for customers who agree to a 12-month commitment. These promotions are clearly communicated and include full details of any terms and conditions, helping to build trust with potential customers.
Customers can manage their accounts through the online portal, which allows for easy access to billing history, payment options, and service adjustments. The portal also includes technical resources and troubleshooting guides, reducing the need to contact support for basic tasks.
Getus Internet Reviews
Getus Internet Reviews across consumer forums and third-party platforms tend to be positive, particularly when it comes to affordability and service quality. Many users highlight the cost-effectiveness of Getus plans and the clarity of billing as major advantages. In a market where unexpected fees and fine print are common, Getus earns praise for delivering what it promises without unnecessary upsells or complicated bundling strategies.
Some Getus reviews note occasional issues with installation delays or speed inconsistencies, especially on DSL connections. However, cable users report a more consistent experience. Another area where Getus receives acclaim is customer service, users often contrast Getus’s personalized and efficient support with the slower, more cumbersome systems of larger ISPs.
How Getus Compares to Other ISPs
In the increasingly crowded Canadian ISP market, Getus Internet holds its ground as a solid choice for users looking for affordable, no-frills internet. When compared to traditional ISPs like Rogers, Bell, or Telus, Getus stands out in several areas:
Price Transparency
Getus does not include hidden activation or cancellation fees and is upfront about installation costs. Larger ISPs often advertise promotional pricing that increases after the first year, which can surprise users. In contrast, Getus maintains consistent pricing across its service life, providing peace of mind for budget-conscious households.
Contract Flexibility
Whereas Bell and Rogers may require a one or two-year commitment to access their best pricing, Getus offers monthly plans with no contract. This flexibility is highly attractive to renters, students, or anyone uncertain about their long-term location.
Service Quality
Although Getus depends on the infrastructure of incumbents, it manages to deliver service quality comparable to what the major providers offer, at a lower cost. Since many issues with large ISPs are bureaucratic or customer service related, Getus’s lean structure and direct customer interaction improve the overall user experience.
Coverage Comparison
Major ISPs still hold the upper hand when it comes to comprehensive coverage, especially in rural and remote regions. Bell’s fiber-optic network and Telus’s PureFibre expansion give them a performance edge in some areas. Getus is ideal for those within its service zones who value savings over top-tier speed.
Speed Performance
Speed offerings from Getus compete favorably with other independent providers like Start.ca, TekSavvy, and EBOX. However, compared to Bell’s fiber speeds or Rogers Ignite plans that offer symmetrical gigabit speeds, Getus may fall short in terms of absolute top-end performance.
Who Should Choose Getus Internet?
Getus Internet is best suited for users who want a reliable and affordable internet connection without being tied down to complex contracts or bundled service requirements. It appeals to students, renters, remote workers, budget-focused families, and anyone looking to break away from the major carriers. While Getus may not be ideal for those in rural areas or users seeking symmetrical gigabit fiber speeds, it remains a top contender for cost-effective urban and suburban internet.
For those seeking an ISP that delivers on simplicity, customer service, and value, without the bells and whistles, Getus Internet is a strong option in the Canadian market.