About Fizz Internet
Fizz is a fully digital internet service provider and mobile carrier in Canada, operating as a flanker brand under Videotron. Launched to provide transparent, affordable, and user-controlled telecom services, Fizz has quickly become one of the most popular low-cost options in Quebec and parts of Ontario. What makes Fizz stand out is its completely online platform, from account management to technical support, as well as its commitment to contract-free pricing, unlimited data, and simplified services.
Targeting digital natives, students, and budget-conscious users, Fizz Internet is designed with transparency and self-service in mind. There are no call centres, and all account management is handled through the web or mobile app. By eliminating overhead and traditional customer support infrastructure, Fizz passes the savings directly to consumers while still offering reliable and high-performance internet access.
Fizz Internet Coverage
Fizz Internet coverage is focused primarily on Quebec and the Ottawa region of Ontario. It operates on the Videotron cable infrastructure, allowing it to deliver fast and reliable cable internet in urban and suburban areas. This includes cities such as Montreal, Quebec City, Laval, Longueuil, Sherbrooke, Gatineau, Trois-Rivières, and the greater Ottawa area.
The service is not yet available in other provinces or rural communities beyond its current infrastructure. However, within its serviceable zones, Fizz delivers consistent performance and excellent value, making it an ideal choice for urban users looking for simplicity and affordability.
To verify availability, customers can check their service address directly on the Fizz website during signup.
Network Infrastructure and Reliability
Since Fizz operates on Videotron’s established cable network, customers benefit from the same physical infrastructure as a major telecom provider, but with the added advantage of reduced pricing and full flexibility. Network uptime is reliable, and service interruptions are rare. Fizz users also report that speeds are generally consistent with advertised rates, especially during non-peak hours.
Installation and Setup Process
Fizz Internet installation is designed to be 100% self-serve. Upon signup, customers receive a pre-configured modem/router that is delivered to their home. The installation is plug-and-play, meaning users simply connect the device to a cable outlet and follow the included instructions to activate the service.
This streamlined approach eliminates the need for technician appointments in most cases. Setup usually takes less than 30 minutes, and customers are guided through the entire process via the Fizz website or app. Live community forums and virtual assistants are also available to troubleshoot any setup issues in real-time.
Modem and Wi-Fi Equipment
Fizz provides a modem-router combo as part of its internet service. There is no additional rental fee, the equipment is included in the monthly cost. The device supports dual-band Wi-Fi (2.4 GHz and 5 GHz), basic parental controls, and the ability to connect multiple devices simultaneously without performance degradation.
For users with larger homes or advanced networking needs, Fizz allows the modem to be placed in bridge mode so that customers can use their own third-party routers or mesh systems. However, the default equipment is more than sufficient for small to mid-sized homes and apartments.
Fizz Internet Speeds
Fizz Internet Plans are based on cable technology, offering download speeds ranging from 10 Mbps up to 200 Mbps, depending on location and plan selection. Upload speeds are typically between 10 Mbps and 30 Mbps, which is sufficient for video conferencing, uploading files to the cloud, or hosting virtual meetings.
Fizz does not offer gigabit internet at this time, but its plans are suitable for most residential users, including gamers, remote workers, and streamers. All Fizz Internet Plans include unlimited data, which means there are no caps, overage fees, or slowdowns based on usage.
Real-world performance tests indicate that Fizz customers often receive speeds close to the advertised maximums, particularly in the early morning and late evening hours.
Fizz Internet Reviews
Fizz Internet Reviews from users across Quebec and Ottawa are generally positive. Many customers praise the ease of sign-up, fast delivery of equipment, and low monthly costs. The most commonly mentioned advantages include unlimited data, fair pricing, and a clean, intuitive user interface for managing services.
Some users mention the lack of traditional phone support as a downside, particularly for those less comfortable with digital self-service. However, Fizz’s online help center, community forums, and chatbot system are responsive and detailed, often resolving issues quickly.
Read more Fizz Internet Reviews
Fizz vs Other ISPs
Fizz competes directly with other low-cost ISPs in Quebec and Ontario, such as Ebox, oxio, and Teksavvy. When comparing Fizz to these providers, the main advantages are its fully online experience, streamlined billing, and zero-contract model.
Compared to Videotron, which owns Fizz, customers can expect to pay significantly less for similar speeds, albeit with fewer in-person support options and no bundled TV or phone services. Fizz is perfect for internet-only users who value independence, control, and affordability over traditional customer service.
Compared to Bell and Rogers, Fizz provides better value in urban areas where cable infrastructure exists. However, customers requiring higher-speed fiber or services outside of Quebec may find Bell or other fiber-based ISPs more suitable.
Why Choose Fizz Internet?
Fizz is a compelling choice for residents in Quebec and Ottawa looking for a contract-free, affordable internet service that is reliable and easy to manage. The company’s all-digital model allows customers to take control of their internet service without being locked into long-term commitments or forced into expensive bundles.
With unlimited data, no hidden fees, and consistent cable speeds, Fizz is especially popular among students, renters, young professionals, and budget-conscious households. The ability to pause or cancel service at any time adds another layer of flexibility rarely seen in the Canadian telecom market.
Conclusion
Fizz Internet represents a modern approach to broadband in Canada. By eliminating contracts, providing fully digital self-service tools, and delivering reliable cable internet at competitive prices, Fizz continues to redefine what Canadians should expect from their ISP. While its service area is currently limited to Quebec and Ottawa, Fizz sets a high standard for transparency, affordability, and user empowerment in the internet space.
For those who value simplicity, freedom from contracts, and unlimited data, all without sacrificing speed or reliability, Fizz is an excellent internet provider choice.
