About EyeSurf Internet
EyeSurf is a Canadian-owned independent internet service provider that focuses on delivering affordable and transparent internet solutions to residential and business customers across Ontario and Quebec. Founded with the aim of offering a no-frills alternative to big telecom companies, EyeSurf has grown by prioritizing customer freedom, fair pricing, unlimited usage, and excellent customer support. Its mission is rooted in offering accessible internet plans without hidden fees, data caps, or long-term contracts.
EyeSurf offers internet via DSL, cable, and fibre depending on your location, with packages designed to suit everyone from light web surfers to power users. The company’s approach to customer service, local support, and pricing transparency has positioned it as a viable choice for consumers seeking a reliable yet cost-effective internet experience.
EyeSurf Internet Coverage Area
EyeSurf serves a broad area across Ontario and Quebec, providing internet services through established infrastructure leased from major telecom networks. While EyeSurf does not build its own fiber lines or towers, it effectively utilizes existing cable and DSL networks to offer competitive pricing with a focus on customer satisfaction.
Key regions served by EyeSurf include:
- Southern Ontario – including Kitchener, Waterloo, London, Hamilton, Mississauga, and Toronto
- Eastern Ontario – including Ottawa, Kingston, Belleville, and surrounding towns
- GTA and surrounding suburbs
- Quebec – including Montreal, Laval, Longueuil, Gatineau, and parts of South Shore
Availability depends on the local infrastructure (DSL, cable, or fiber) in your area. Customers can check eligibility on the EyeSurf website or by calling customer support.
Technology and Infrastructure
EyeSurf offers internet services using three primary technologies: DSL, cable, and in select areas, fibre. This allows the company to serve a wide range of communities with different infrastructure levels, from urban high-rises to suburban homes.
DSL Internet
DSL is available in a wide range of areas and is particularly suitable for customers with modest internet needs. EyeSurf offers DSL plans with download speeds typically ranging from 6 Mbps to 50 Mbps, depending on your proximity to the nearest telephone exchange. DSL is an excellent choice for web browsing, emailing, and SD video streaming.
Cable Internet
EyeSurf’s cable internet plans offer higher speeds and better consistency than DSL, making them ideal for streaming, online gaming, video conferencing, and households with multiple users. Cable internet plans can reach download speeds up to 300 Mbps, depending on your region and service tier.
Fibre Internet (Limited Availability)
In select regions, EyeSurf partners with infrastructure providers to offer fibre-to-the-home (FTTH) internet. Fibre delivers symmetrical speeds of up to 1 Gbps, significantly reducing latency and improving upload speeds. This is best for heavy users, content creators, or households with high-bandwidth requirements.
Installation Process
EyeSurf offers both technician-assisted and self-installation options, depending on the customer’s address and connection type. Installations are generally completed within 5 to 7 business days of order confirmation.
DSL Installation
DSL services typically require a technician visit to activate the line and deliver a compatible modem. Some locations may be eligible for self-install kits if prior infrastructure exists and is functional. EyeSurf provides simple step-by-step instructions to streamline the process.
Cable Installation
Cable internet installations may also be eligible for self-setup. EyeSurf ships a pre-configured modem/router to the customer, and the customer connects it to their existing coaxial wall outlet. If required, a technician can be dispatched for more complex setups or service activations.
Modem and Router Rentals
EyeSurf offers rental modems and modem-router combo devices for a small monthly fee (typically $5–$10), depending on the equipment. Customers also have the option to purchase their modem upfront or use a compatible third-party device. Using EyeSurf’s equipment ensures remote troubleshooting support and seamless service compatibility.
EyeSurf also offers Wi-Fi mesh systems and range extenders for homes with larger coverage needs. These can be added to the installation plan upon request.
Internet Speeds and Network Performance
EyeSurf’s internet plans are tailored for various user types, from casual browsers to power users with high bandwidth needs. DSL plans are suitable for light to moderate use, offering download speeds between 6 Mbps and 50 Mbps. Cable internet options support speeds up to 300 Mbps, depending on the area, while fibre options can reach 1 Gbps where available.
Most EyeSurf plans come with unlimited data, eliminating concerns about usage overages or throttling. The network generally delivers stable and consistent performance, especially for customers on cable and fibre. DSL performance may vary based on local infrastructure and distance to the nearest central office.
Customer Support and Service
EyeSurf’s customer support team is Canada-based and offers assistance through phone, email, and online ticketing. Support hours are posted clearly on their website, and customers typically experience short wait times and professional assistance. Many reviews highlight EyeSurf’s knowledgeable and friendly support agents as a key reason for choosing the provider.
Support is available for billing questions, technical assistance, equipment troubleshooting, and plan changes. Customers can also manage their accounts through a self-serve portal, which includes usage monitoring, invoice downloads, and modem support resources.
EyeSurf Internet Reviews
EyeSurf has earned positive reviews from many customers across Ontario and Quebec, especially for pricing transparency and dependable service. Users frequently commend the provider for offering unlimited data, no contracts, and straightforward billing without hidden fees. For customers looking to avoid the complex promotions and upselling tactics of large ISPs, EyeSurf presents a refreshing alternative.
While DSL customers in remote areas may experience lower speeds, cable and fibre users report strong performance and minimal service interruptions. Overall, EyeSurf is regarded as a trustworthy ISP with a clear commitment to customer satisfaction.
Read EyeSurf Internet Reviews
EyeSurf vs Other ISPs
When compared to major ISPs like Bell, Rogers, or Videotron, EyeSurf stands out for its pricing clarity, no long-term contracts, and unlimited usage policies. While it may not offer the ultra-fast symmetrical gigabit speeds of fiber-only providers in all areas, EyeSurf competes well in terms of value and flexibility.
Against other independent ISPs like TekSavvy, Distributel, or Start.ca, EyeSurf offers comparable or better pricing in many service areas. Its support experience is highly rated, and it often delivers faster installation and better responsiveness. For customers seeking a reliable and contract-free ISP, EyeSurf is a strong contender in the Canadian telecom landscape.
Conclusion: Is EyeSurf a Good Choice?
EyeSurf is an excellent choice for Ontario and Quebec residents seeking affordable, unlimited internet with no hidden fees or long-term commitments. With service options across DSL, cable, and limited fibre coverage, it suits a wide range of users from casual browsers to digital professionals. EyeSurf’s customer-first approach, flexible plans, and Canada-based support make it a compelling alternative to larger telecom giants.
