About CanNet Internet
CanNet is a Canadian internet service provider that offers affordable, unlimited high-speed internet plans for residential users across multiple provinces. Founded in 2009, CanNet Telecom is known for its aggressive pricing, wide availability, and no-contract plans. The company primarily focuses on offering cable and DSL internet by leveraging the last-mile infrastructure of major carriers like Rogers, Bell, Cogeco, and Videotron. This wholesale model enables CanNet to deliver high-speed internet to urban and suburban households at lower rates than traditional telecom giants.
CanNet is a popular choice for cost-conscious consumers who seek simple, unlimited internet without bundled TV or phone packages. Its customer base includes students, families, professionals, and newcomers to Canada who prioritize budget over branded perks. While CanNet may not have its own proprietary fiber network, its strategic use of existing infrastructure allows it to deliver service in most major cities and many rural communities.
CanNet Internet Coverage Area
CanNet offers extensive coverage by using wholesale access from incumbent network owners. Its services are available in provinces including Ontario, Quebec, Alberta, British Columbia, and Manitoba. Coverage depends on the availability of cable or DSL infrastructure in the area.
Key cities and regions served by CanNet include:
- Ontario: Toronto, Ottawa, Mississauga, Brampton, Hamilton, London, Kitchener-Waterloo, Windsor, and more
- Quebec: Montreal, Laval, Gatineau, Quebec City
- British Columbia: Vancouver, Surrey, Burnaby, Richmond
- Alberta: Calgary, Edmonton, Red Deer
- Manitoba: Winnipeg (limited areas)
CanNet’s service availability is address-specific, and customers can check whether their home qualifies for DSL or cable service through the company’s online availability checker.
Internet Technology and Connection Types
CanNet provides two types of internet connections: DSL and cable. These technologies allow the company to offer high-speed internet across diverse urban and suburban landscapes.
DSL Internet
Delivered over telephone lines, DSL is available in most residential areas and is ideal for users who require moderate speeds for basic browsing, email, streaming, and online classes. DSL plans typically offer download speeds from 6 Mbps up to 50 Mbps. Upload speeds vary depending on the DSL tier (ADSL or VDSL).
Cable Internet
CanNet’s cable internet plans offer significantly faster download speeds ranging from 30 Mbps to over 1 Gbps, depending on the region and infrastructure. Cable connections are preferred for households with multiple users, online gamers, remote workers, or heavy streamers. Most plans include unlimited data usage with no throttling or overage charges.
Installation and Setup
CanNet offers both self-installation and professional installation depending on the customer’s location and connection type.
Self-Installation:
Most cable and DSL services support self-install, especially when switching from another provider using the same infrastructure. CanNet ships a pre-configured modem/router to the customer’s address along with clear setup instructions. This method is fast and affordable, with setup typically completed in under 30 minutes.
Professional Installation:
If lines are inactive or require setup, a professional technician may be scheduled. This is more common in new builds, rural homes, or during a platform switch (e.g., from DSL to cable). Installation appointments are booked during checkout, and customers are notified in advance. CanNet often offers free installation during promotional periods.
Modem and Router Equipment
CanNet offers modem rentals or purchase options. Customers can choose from a variety of compatible DOCSIS 3.0 or 3.1 modems for cable, or VDSL2/ADSL2+ modems for DSL. Customers can bring their own device (BYOD) if the modem is compatible with CanNet’s backend infrastructure.
For convenience, CanNet also offers Wi-Fi modem/router combos that support dual-band wireless and gigabit Ethernet. Monthly rental fees usually range between $5 and $10. Customers with large homes may need to purchase Wi-Fi range extenders or mesh systems separately for better wireless coverage.
CanNet Internet Speeds and Plan Flexibility
CanNet provides a wide range of internet speeds designed to meet the needs of light, moderate, and heavy users. All plans include unlimited data usage, which is especially attractive to cord-cutters and large households.
- DSL Plans: 6 Mbps, 15 Mbps, 25 Mbps, and 50 Mbps (depending on VDSL/ADSL access)
- Cable Plans: 30 Mbps to 1 Gbps in supported areas
- Upload Speeds: Range from 1 Mbps to 50 Mbps depending on network type
While DSL plans are suitable for web browsing, emails, and streaming in SD/HD, CanNet’s cable plans cater to more demanding users who stream in 4K, game online, or work from home on high-bandwidth platforms such as Zoom or Microsoft Teams.
Billing, Contracts, and Promotions
CanNet operates on a no-contract model, although it often provides promotional discounts in exchange for a 12-month term. Users can choose between contract-free monthly plans or fixed-term deals that offer reduced prices. All plans are prepaid, with payment required before activation. Accepted payment methods include credit card, Interac, and pre-authorized debit.
Billing is managed through a user dashboard where customers can view usage, invoices, and update payment information. CanNet is transparent with its pricing structure, and there are no data overage fees since all residential plans come with unlimited usage.
Customer Service and Technical Support
CanNet provides technical support via phone, email, and live chat. Its call centres are based in Canada and Asia, and support is typically available during extended business hours. While some reviews mention longer wait times during peak periods, many customers praise CanNet for offering responsive service once connected with a representative.
Support is available for:
- Installation and activation issues
- Network outages and service interruptions
- Billing inquiries and plan upgrades
- Modem troubleshooting and configuration
CanNet Internet Reviews
CanNet reviews are generally favorable among price-conscious users who value no-frills, unlimited internet. Customers consistently highlight the affordability of CanNet’s plans, especially its cable internet offerings. The absence of long-term contracts and the availability of unlimited data are also frequently praised. Some users have reported mixed experiences with customer service, especially when dealing with technical issues, but most agree that CanNet offers solid value for the price.
Read CanNet Internet Reviews
CanNet vs Other ISPs
When compared to major telecom providers like Rogers, Bell, and Telus, CanNet holds a strong advantage in pricing and flexibility. While larger ISPs often bundle services and require contracts, CanNet focuses strictly on high-speed internet at competitive rates. Unlike TekSavvy, Start.ca, or Distributel, CanNet frequently undercuts the competition with more aggressive pricing on similar infrastructure.
However, CanNet does not offer TV or mobile bundles, and its support services may not be as robust as those of major ISPs. Customers who prefer in-person support or extensive online portals may find other ISPs more comprehensive, but for straightforward internet at low prices, CanNet remains a top contender in the budget segment.
Conclusion: Is CanNet Internet Right for You?
CanNet is a strong choice for Canadians who want unlimited internet access without the burden of contracts or hidden fees. Its extensive DSL and cable footprint, combined with a no-nonsense approach to pricing, makes it an ideal ISP for renters, students, families, and anyone looking to save on monthly internet bills. While the company may not offer the bundled perks of national brands, it delivers where it counts, reliable internet, unlimited data, and a price that beats the competition. If you live in Ontario, Quebec, BC, Alberta, or Manitoba, CanNet is worth a closer look.
