About Auracom Internet
Auracom is a Canadian-owned internet service provider that has been offering reliable internet and email services since 1995. Based in British Columbia, Auracom is one of the country’s longest-running independent ISPs, with a strong customer base in rural and suburban communities across BC and Ontario. Auracom prides itself on simplicity, affordability, and personalized customer support, setting itself apart from national providers by focusing on niche markets and offering consistent service without unnecessary complexity.
Unlike larger telecom companies that bundle a variety of services, Auracom keeps its focus narrow, primarily on providing stable internet connections and user-friendly web and email hosting. This allows them to maintain a lean and efficient operation that serves customers who value function over frills. With flexible plans, no hidden fees, and attentive service, Auracom continues to be a trusted choice for customers who want internet without corporate red tape.
Auracom Internet Coverage Area
Auracom serves residential and small business customers primarily in British Columbia and parts of Ontario. While it does not offer nationwide service, the provider has deep penetration in smaller communities where national ISPs may have limited offerings or inconsistent service quality. Auracom’s DSL and cable internet options are offered through established infrastructure partnerships, allowing them to provide stable service in both rural and suburban settings.
Service areas include:
- Vancouver Island communities (Victoria, Nanaimo, Courtenay)
- Lower Mainland and Fraser Valley
- Interior BC towns (Kelowna, Kamloops, Prince George)
- Southwestern Ontario (London, Windsor, Guelph, Kitchener)
- Eastern Ontario (Ottawa, Kingston)
Coverage is dependent on local infrastructure and can be checked through postal code verification on the Auracom website or by contacting support directly.
Technology and Network Infrastructure
Auracom uses both DSL and cable technologies to provide internet access, depending on the infrastructure available in each region. The provider does not operate its own physical lines but resells access via established telecom infrastructure. This approach enables them to offer competitive pricing while focusing on customer experience and support.
DSL Internet
DSL internet is available in many parts of BC and Ontario, using telephone lines to deliver broadband service. Typical download speeds range from 6 Mbps to 25 Mbps, making it suitable for basic browsing, email, social media, and light streaming. DSL is a reliable option for customers in areas where faster technologies are not available or are prohibitively expensive.
Cable Internet
In select areas, Auracom also offers cable internet, which uses coaxial lines and can support higher download speeds than DSL. Plans typically range from 30 Mbps to 100 Mbps or higher, depending on the region. Cable is ideal for families or homes with multiple devices and streaming needs.
Installation Process and Setup
Auracom offers both technician-assisted installations and self-installation kits, depending on the customer’s service type and location. The installation process is simple and customer-friendly, with support staff guiding users through each step.
Technician Installation
For DSL or cable services that require a new line activation or modem setup, Auracom coordinates with local infrastructure partners to schedule a technician visit. Installations are generally completed within 3 to 7 business days after signup.
Self-Installation Kits
In areas where service is already active or pre-wired, customers may receive a modem/router by mail with instructions for self-installation. This allows for faster setup and minimal disruption. Customers also receive phone or email support throughout the process.
Modem and Router Rentals
Auracom provides modem and router rentals for a low monthly fee, typically between $5 and $10. Customers also have the option to use their own equipment, provided it is compatible with Auracom’s network standards. Using your own modem can save money in the long term but may limit technical support options.
All rented devices come pre-configured and are supported by Auracom’s technical team. Wi-Fi performance and coverage can be enhanced with the use of range extenders or mesh network systems, which can be purchased separately.
Internet Speeds and Performance
Auracom offers a range of internet speeds depending on service type and location. DSL speeds generally range from 6 Mbps to 25 Mbps, while cable speeds can go up to 100 Mbps or more. While not as fast as fiber-optic services offered by national ISPs, Auracom’s speeds are sufficient for most households, especially those using the internet for browsing, streaming, and remote work.
Because the company uses existing infrastructure, speeds can occasionally vary based on local congestion or line quality. However, Auracom monitors its service quality and provides proactive support to address performance issues. Unlimited data usage is available on many plans, removing the worry of overage charges for most users.
Customer Service and Support
One of Auracom’s strongest advantages is its personalized and locally based customer service. Unlike large providers with offshore call centers and long wait times, Auracom offers direct access to Canadian support representatives. Customers can reach out via phone, email, or the company’s online support portal for help with billing, setup, or technical issues.
The support team is known for being friendly, knowledgeable, and responsive. Whether helping with modem troubleshooting or explaining billing details, Auracom’s team takes the time to assist customers with care and patience. This level of service is a major draw for seniors, small business owners, and users who value human interaction over automation.
Auracom Internet Reviews
Auracom receives generally positive reviews from customers, especially in terms of support quality, reliability, and transparent billing. Users often highlight the provider’s no-nonsense approach to internet, fewer upsells, no long-term contracts, and clear communication. Long-time customers also praise the consistent service, especially in smaller communities where options are limited.
Some users note that speeds can occasionally fluctuate during peak times on DSL connections, but most agree that the value and service quality outweigh these limitations. For customers looking for simplicity and honesty in their internet provider, Auracom is often a top recommendation.
Read Auracom Internet Reviews
Auracom vs Other ISPs
Compared to national ISPs like Bell, Rogers, or Telus, Auracom offers a more streamlined experience with less aggressive marketing, clearer billing, and more personalized support. While it may not offer the same gigabit speeds or bundled services, Auracom excels in providing reliable internet to underserved communities at reasonable prices.
When stacked against other independent ISPs such as TekSavvy, Start.ca, or Distributel, Auracom distinguishes itself through longevity, customer service, and a strong presence in British Columbia. While other ISPs may have more expansive networks, Auracom delivers on its promise of reliable, no-frills connectivity for those who prioritize service and value.
Conclusion: Is Auracom a Good Choice?
Auracom is a dependable and customer-focused internet provider ideal for users in BC and Ontario who want straightforward, affordable internet without long contracts or hidden fees. Its commitment to quality service, personalized support, and regional focus makes it a solid choice for seniors, families, and small businesses alike. If you are looking for a provider that values long-term relationships and delivers consistent performance, Auracom is a strong contender in the Canadian ISP space.
