When choosing between Rogers and Telus for your mobile service in Canada, it is important to consider more than just the monthly plan cost. Network coverage, customer service quality, 5G performance, and added perks all shape the overall user experience. Both Rogers and Telus are national telecom giants with extensive infrastructure and loyal customer bases, but they offer distinct advantages depending on your priorities.
Network Coverage and Reliability
Telus is widely known for its strong network reliability, particularly in Western Canada. Through its shared infrastructure with Bell, Telus has achieved strong nationwide LTE and 5G coverage that consistently ranks high in third-party network tests.
Rogers, on the other hand, owns and operates its own independent wireless network infrastructure. This allows for more control over its services but has historically shown some variance in reliability across different provinces. In 2022, a major nationwide Rogers outage raised concerns, though the company has since invested significantly in improving redundancy and resilience.
For rural or remote areas, Telus generally has better reception, especially in BC and Alberta. In urban centers, both carriers deliver excellent performance, with negligible differences for most users.
5G Performance
Telus offers strong 5G performance backed by high-capacity spectrum and tight coordination with Bell Canada. It has rolled out 5G across most major cities and towns and continues to invest heavily in expanding this coverage.
Rogers was the first to launch 5G in Canada and has also expanded quickly across the country. In terms of raw speed and availability, both carriers are highly competitive, with minor variations depending on location. Some third-party studies suggest Rogers may lead in average 5G speeds in Ontario, while Telus shows better latency in the West.
Perks and Add-Ons
Telus emphasizes value-added features centered around community and wellness. Telus Health services, digital wellness tools, and security add-ons are available across many plans. Telus also supports eSIM activation, travel add-ons, and shareable data options.
Rogers focuses more on entertainment perks and data flexibility. Customers may receive access to streaming service trials, roaming data packages, and early access to event tickets. Its Infinite plans come with data usage beyond the premium speed threshold, which can be helpful for heavy users.
Customer Service and Support
Telus consistently ranks high in customer satisfaction surveys. It offers multiple support channels including live chat, community forums, and personalized support via the MyTelus app. Many users report quick issue resolution and a user-friendly support process.
Rogers has improved its customer service reputation in recent years. Its Ignite Self-Serve App and 24/7 agent chat options have enhanced accessibility. However, Rogers still receives more complaints than Telus in industry reports, often around billing and technical support.
Device and Contract Options
Both Telus and Rogers offer the latest smartphones from Apple, Samsung, and Google, with options for contract, financing, and Bring Your Own Device (BYOD). Telus has a more robust device trade-in program, while Rogers promotes its Upfront Edge option for lower monthly device payments in exchange for returning the device later.
Environmental and Community Initiatives
Telus is recognized for its leadership in corporate social responsibility. Through its “Connecting for Good” program, Telus offers subsidized phone plans for low-income families and seniors. Its commitment to sustainability and community investment sets it apart in the telecom industry.
Rogers also invests in community partnerships and sustainability goals, including its Rogers for Business initiatives and funding for local sports and events. However, its initiatives are less visible to the average consumer compared to Telus’ targeted programs.
Pros and Cons: Rogers vs Telus
| Feature | Rogers | Telus |
|---|---|---|
| Network Coverage | Strong in urban Ontario; improving rural service | Excellent nationwide, especially in Western Canada |
| 5G Performance | Fast rollout with high speeds in urban areas | Consistently low latency and strong 5G coverage |
| Perks | Entertainment & roaming benefits | Wellness & community programs |
| Customer Support | Improved, but with mixed reviews | Consistently rated as excellent |
| Environmental Programs | Active but less visible | Industry leader in sustainability |
Which Carrier is Better for You?
If you are looking for a mobile provider with a stronger focus on community impact, wellness tools, and dependable coverage in remote areas, Telus is an excellent choice. Its support services and customer satisfaction ratings make it appealing for those who value a reliable and ethical provider.
For users who prioritize data flexibility, entertainment perks, and cutting-edge urban 5G performance, Rogers offers attractive Infinite plan features and strong device upgrade programs. Urban dwellers in Ontario may find Rogers’ network slightly more optimized for their needs.
Ultimately, the best choice depends on where you live, how much data you use, and what perks matter most to your lifestyle.
Conclusion
Rogers and Telus are both top-tier mobile providers in Canada, each with strengths that suit different types of users. While Telus wins on customer satisfaction, rural coverage, and social programs, Rogers holds its ground with solid 5G, flexible data use, and competitive device options. Assess your location and priorities carefully when choosing between the two.
